FAQ
FAQ.
Fifteen questions, answered straight.
1. How is REKOVR €770 cheaper than Hyperice Normatec 3?
Direct-to-consumer, no retail markup, no athlete sponsorships, lean engineering team. Same architecture, different go-to-market.
2. Is the wireless tech as good as Hyperice?
Same gradient sequential 4-chamber architecture, 240 mmHg peak (vs Hyperice 110), 4400mAh battery, Bluetooth 5.2. Manufactured to CE/RoHS/FCC standards.
3. How does it feel during a session?
Gradient compression starts at ankle, pulses up to thigh, 6 modes from gentle to intense.
4. Battery life real-world?
8 sessions of 45 min on full charge. USB-C charge to 100% in 90 min.
5. Do I need the app?
No. Buttons on the boot for 6 modes. App adds tracking + custom programs.
6. What if it doesn't work for me?
60-night home trial, no questions asked, free return shipping IT/ES.
7. Do you ship to Switzerland?
No. Phase 1 IT/ES only. EU expansion Q3 2026.
8. Is REKOVR a medical device?
No. REKOVR is a wellness and relaxation product. Not intended to diagnose, treat, cure, or prevent any condition.
9. Can I use REKOVR if I'm pregnant or have a medical condition?
Consult your doctor before use. REKOVR is not a substitute for medical care.
10. How long until I see results?
Most athletes report reduced soreness after the first session. Recovery effects compound with consistent use 3-5x per week.
11. Where is REKOVR designed and manufactured?
Designed in Italy. Manufactured to European CE/RoHS/FCC standards.
12. Do you offer financing?
Yes. 0% APR via Affirm at €19.08/mo for REKOVR Pro €229.
13. What's included with REKOVR Pro?
Boots (pair) + USB-C charger + carry pouch + quick-start guide.
14. Recovery Kit vs Pro Stack — which one?
Kit adds cooling sleeves + premium bag. Pro Stack adds extra battery + 3-month app premium subscription. Kit is most popular for first-time buyers.
15. Cleaning + maintenance?
Wipe interior with damp cloth + mild soap. Air dry. Battery: charge fully every 30 days if not used.
This product is intended for general wellness and relaxation use only. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Product specs
What's the difference between REKOVR Pro, Recovery Kit, and Pro Stack?
REKOVR Pro is the boots alone (€229). Recovery Kit adds cooling sleeves and a premium carry bag (€259, save €19). Pro Stack adds an extra battery and 3 months of App Premium (€299, save €49). Same boots in all three — only the accessories differ.
Can I customize pressure manually or only use presets?
Both. Six preset programs cover most use cases (Post-Run, Post-Leg-Day, Anti-Swelling, Jet-Lag, Cool-Down, and one Custom slot). Through the app, you can also adjust pressure manually from 60 to 240 mmHg in 10 mmHg steps and save your own programs.
How long does a typical session last?
Sessions run 15 to 45 minutes depending on the program. Post-Run is 30 minutes by default. The boots auto-shut off at the end of every session.
Do the boots come in different lengths for taller athletes?
No — REKOVR boots are one-size-adjustable knee-high. The Velcro straps accommodate calf circumferences from 28 to 50 cm and heights from 155 to 195 cm. Beyond that range, contact us for advice.
What does the IEC 60601-1 standard mean?
IEC 60601-1 is the international standard for medical electrical equipment safety. We manufacture to that standard for electrical safety, but REKOVR is a wellness device, not a registered medical device. The certification is about engineering rigor, not medical claims.
Compatibility & tech
Does the app work on iPhone 15, Pixel 8, or older Android?
The REKOVR app supports iOS 14 and later (iPhone 6s and newer) and Android 11 and later. It uses Bluetooth 5.2 LE, which is backwards-compatible to Bluetooth 4.0. Older phones may have reduced range.
Can I sync data with Apple Health, Garmin, or Strava?
Apple Health: yes, recovery sessions sync as Mindful Minutes. Garmin and Strava: not yet — on the roadmap for 2026. The companion app keeps its own session history regardless.
Bluetooth range — how far can I be from the boots?
Up to 10 metres in open air, 5 metres through walls. The boots also work without the phone — the buttons on each boot cycle through the six preset programs.
Firmware updates — how do I install them?
The app notifies you when an update is available. Updates take 3-5 minutes per boot and require both boots to be plugged in via USB-C. Skip-able for 30 days, mandatory after that for security.
Use cases
I do CrossFit five times a week — when should I use REKOVR?
Most CrossFit athletes use it within an hour of finishing a session. Post-Leg-Day program is the typical choice. Some also run a Cool-Down session before bed on heavy days.
Post-marathon recovery — how often and how long?
Reports from verified buyers: one 45-minute session immediately post-race, then a 30-minute session morning and evening for the first three days. After that, daily for one week. Wellness use only — listen to your body.
I'm a runner with no gym — does it still help?
Yes. The boots are designed for home use. Sit on your couch, run a session, watch TV. No gym membership, no clinic appointment.
Pregnancy or post-natal — is it safe?
Consult your doctor before use. We do not recommend REKOVR during pregnancy or for the first six weeks post-natal without medical clearance.
Logistics
Can I cancel my order before it ships?
Yes — email orders@rekovr.co within one hour of placing your order. After that, we cannot guarantee cancellation before shipment, but the 60-night home trial covers you.
What if my package is damaged in transit?
Photograph the box and contents and email returns@rekovr.co within seven days. We replace at no cost — no need to return the damaged unit unless we ask.